Frequently Asked Questions

Everything you need to know about our luxury spa collections.

Where are Hammam Spa by Céla products manufactured?

All our products are proudly formulated and manufactured in Canada, utilizing high-quality botanical ingredients sourced from across the country.

How long will it take for my order to arrive?

Orders are typically processed within 1-2 business days. Standard shipping within North America generally takes 3-7 business days, depending on your location.

Are your products suitable for sensitive skin?

Yes, our collections are designed with natural ingredients intended to be gentle. However, we always recommend performing a patch test or consulting the full ingredient list if you have specific allergies.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Currently, we ship to Canada and the United States. We are working on expanding our shipping capabilities to reach our international customers soon.

Are Hammam Spa by Céla products cruelty-free?

Absolutely. We are committed to ethical beauty practices and do not test any of our products or ingredients on animals.